14/01/2026
Understanding the Inspector-General’s Findings on My Aged Care 2025
NATSIAACC has released a new sector resource examining the Inspector-General of Aged Care’s Review of My Aged Care (2025) through the lens of Aboriginal and Torres Strait Islander Elders, Older People, families, communities and Providers.
The Inspector-General’s review confirms what Aboriginal and Torres Strait Islander communities and NATSIAACC have long raised: that My Aged Care is not operating equitably for Aboriginal and Torres Strait Islander People and is not fit-for-purpose in enabling timely, culturally safe access to Aged Care.
The resource summaries key findings on:
- Inequitable access and people not ‘getting through the front door’ of Aged Care.
- Barriers created by digital systems, language, identification requirements and complex processes.
- The impacts of trauma, mistrust and re-traumatisation on engagement.
- Gaps in cultural safety and the limited application of UNDRIP and Closing the Gap principles.
It also situates these findings within the rights-based framework of the new Aged Care Act 2024, highlighting how current access pathways often fail to uphold dignity, equity, access and respect for cultural identity in practice.
This resource is designed for Aboriginal and Torres Strait Islander Ageing and Aged Care Providers, Boards, Staff and Partners. It supports understanding, workforce awareness, community engagement and informed discussion across the sector, and provides independent confirmation of the systemic barriers Providers navigate every day when supporting Elders and Older People to access care.
The paper does not provide legal or policy advice. It offers a clear, evidence-based summary of the Inspector-General’s findings, reviewed through a community-controlled lens, to support stronger culturally safe reform across the Ageing and Aged Care syestem.